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Be Polite and FriendlyNo matter who calls, be polite and friendly. Even if th...

Be Polite and FriendlyNo matter who calls, be polite and friendly. Even if the caller's request is unreasonable or not what you expected, you should still maintain a polite tone and speak respectfully to avoid unnecessary conflicts and problems.Identify Callers QuicklyWhen answering the phone, try to identify callers quickly. If you are not sure who the caller is, you can say "Sorry, I can't answer the phone now. Can you please tell me who you are and what you want?" and then answer accordingly after listening to their response.Screen Calls EffectivelyScreening calls effectively is very important. You can use different ways to screen calls, such as: "Sorry, I'm very busy now. Can you please tell me what you want? I will get back to you as soon as possible." Or "Sorry, I'm not interested in this matter. I suggest that you contact xxx department (person). They will be able to help you better."Refuse Requests PolitelySometimes callers will make requests that are unreasonable or impossible for you to fulfill. When this happens, you should refuse the request politely and clearly explain the reasons why you cannot comply with their request. Avoid using too many technical or professional terms to avoid confusing the caller or making them feel intimidated. It is recommended to use simple language and avoid getting into complex arguments or discussions.Keep Calls Short and to the PointWhen taking phone calls, try to keep the conversation short and to the point. If the caller's request requires a long time to explain or discuss, try to arrange a meeting or communicate with them through other channels such as email or letter. Avoid having long and inefficient phone calls that waste time and resources.Check Calls from Colleagues or SupervisorsWhen taking phone calls from colleagues or supervisors, try to correctly understand their work and ideas. You can use simple language to summarize their requests and ideas and feedback relevant information promptly after hanging up the phone. Avoid being too passive or docile when answering phone calls, but should actively provide relevant information and feedback in a timely manner.