化妆品销售英文对话PPT
Situation 1: Customer Seeking Advice on FoundationCustomer: "I'm looking for ...
Situation 1: Customer Seeking Advice on FoundationCustomer: "I'm looking for a good foundation that covers my dark circles well. Any recommendations?"Salesperson: "Of course, ma'am. We have a great selection of concealers that are specifically designed to cover dark circles. This one in particular is very popular because it provides excellent coverage without feeling heavy on the skin. Would you like to try it?"Customer: "That sounds good. How much is it?"Salesperson: "It's $35, but we offer a 10% discount for any purchases over $100. Would you like to proceed with the purchase?"Customer: "Yes, I'll take it."Situation 2: Customer Asking about Makeup TrendsCustomer: "I'm not really sure what makeup trends are popular these days. Can you help me figure it out?"Salesperson: "Absolutely, ma'am. Currently, there's a big focus on natural-looking makeup, with a focus on skin health and wellness. Products like natural lip balms, non-toxic nail polishes, and chemical-free makeup are all the rage these days."Customer: "I see. Do you have any of these products in stock?"Salesperson: "Yes, we do. I can show you our selection if you'd like."Customer: "That would be great, thank you."Situation 3: Customer Returning a ProductCustomer: "I bought this foundation here a few weeks ago, but it doesn't seem to be working for me."Salesperson: "I'm sorry to hear that, ma'am. Returns are usually only eligible within 30 days of purchase. Did you purchase the foundation within that time frame?"Customer: "Yes, I did."Salesperson: "In that case, I can process your return. Would you like a refund or would you prefer to exchange it for something else?"Customer: "I'd prefer a refund, please."Salesperson: "Alright, ma'am. Please note that the refund will be processed in the same manner as the original payment. Is that okay?"
